We want you to be happy with what you buy from Galuxe. This page explains what happens if something is wrong.
In Lagos, check it before you pay
Orders in Lagos are pay on delivery. You pay the delivery fee when you place the order, and you pay for the item itself when our rider hands it to you.
Open it and look at it while the rider is still there. If it is not what you expected, do not pay. Hand it back and you owe nothing for the goods.
The delivery fee is not refunded if you turn an order away, because the trip has already been made.
Because you get to check the item before paying, we do not take items back once you have accepted and paid for them, unless the item is faulty.
If your item is faulty
If your item is faulty, contact us as soon as you notice at orders@buygaluxe.com. Send your order number and a photo or a short video showing the problem.
If we confirm the fault, we will replace the item and arrange collection of the faulty one. There is no cost to you for this.
Orders outside Lagos
Orders delivered outside Lagos are paid in full before we dispatch them, so you do not get to inspect the item first.
If your order arrives faulty, or it is not what was described on this website, contact us at orders@buygaluxe.com with your order number and a photo or video. We will replace it or refund the price of the goods. Delivery charges are not refunded.
How refunds are paid
Refunds are paid by bank transfer to an account in the name of the person who placed the order. We will ask you for those details when we agree the refund.
What we cannot take back
- Items damaged after they were delivered to you
- Items missing their packaging, cables or accessories
- Items that have been opened up, modified or repaired by someone else
Talk to us
Email orders@buygaluxe.com or message us on Instagram at @galuxe_ng. Tell us your order number and what went wrong, and we will sort it out.